Overview
Our refund and returns policy lasts for 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, batteries or flammable liquids or gases.
Nor do we accept back items that have been specifically purchased for you such as used defibrillators, or new multi-parameter defibrillators unless there is a fault.
Additional non-returnable items:
- Gift cards
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase although your invoice number will be acceptable.
Please do not send your purchase back to the manufacturer, your contract is with us.
There are certain situations where refunds are not granted:
- Books with obvious signs of use are not refundable.
- CD, DVD, VHS tape, software or cassette tape that has been opened.
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. This is usually within 24 hours although your card company may take longer to process the refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@wessex-medical.com.
Sale items
Only regular-priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail the product to: Wessex Medical Ltd, Unit 2, Portway Business Centre, Castle Gate Business Park, Salisbury, SP4 6QX.
You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at sales@wessex-medical.com for questions related to refunds and returns.
